Effective Date: January 30, 2023 •
Last Reviewed: January 1, 2026
Our Commitment
1. Introduction
Lakay Acces Santé INC. (LAS) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data. We ensure that all practices comply with applicable privacy laws and regulations.
By using our website, submitting forms, or engaging with our programs and services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information to provide and enhance our services. This may include:
- Full name and contact information
- Date of birth and gender
- Mailing and home address
- Email address and phone number
- Immigration status and arrival date
- Language proficiency and education level
- Employment and income information
- Health insurance and medical needs
- Housing and food security status
- Payment information submitted through secure online forms
- Resume / CV for volunteer applications
- Information submitted through our online forms
2.2 Purpose of Collection —
We collect this information to assess and address client needs, provide appropriate services and support, improve our programs, and comply with legal and regulatory requirements.
3. How We Use Your Information
3.1 Service Provision
Your information helps us tailor our services to better meet your needs and ensure effective delivery of programs such as ESL classes, health education, and career services.
3.2 Communication
We may use your contact information to communicate with you about our services, program updates, upcoming events, and your application status.
3.3 Improvement & Research
We use aggregated and anonymized data for internal research and to continuously improve our programs and outreach efforts.
3.4 Legal Compliance
We may use your information to comply with legal obligations, respond to lawful requests, or protect our rights and the rights of others.
4. How We Protect Your Information
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Data Encryption — All sensitive data is encrypted in transit and at rest.
- Access Controls — Access to personal data is restricted to authorized staff and volunteers only.
- Data Retention — We retain your information only as long as necessary to fulfill the purposes described in this policy.
- Breach Notification — In the event of a data breach, we will promptly notify affected individuals as required by law.
Your personal information is never sold, rented, or traded to third parties for marketing purposes.
5. Payment Security
All online payments made through our website are processed through secure payment systems that comply with international security standards.
When you make a payment, your card information is transmitted directly to the secure payment processor using encrypted technology. We do not have access to your full card details and we do not store any credit or debit card information on our servers.
This ensures that your payment information remains protected and confidential at all times.
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
If you have any questions about payment security, you may contact us for more information.
6. Sharing Your Information
We respect the confidentiality of your data. Your information may be shared only in the following limited circumstances:
- Internally — Among authorized LAS staff and volunteers who need the information to perform their duties.
- With Your Consent — When you have explicitly authorized us to share your information.
- For Legal Reasons — When required by law, court order, or to protect the rights and safety of individuals.
- With Service Providers — With trusted partners (e.g., payment processors) who operate under strict confidentiality agreements.
7. Your Rights
You have the following rights with respect to your personal information:
- Access & Correction — You may request access to the personal data we hold about you and ask us to correct any inaccuracies.
- Withdrawal of Consent — You may withdraw your consent to data processing at any time by contacting us.
- Data Erasure — You may request the deletion of your personal data, subject to our legal obligations and retention requirements.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
